Reactive by design
Trigger-based CRM responds to events after they happen rather than preventing them, which leaves human-factor risk unmanaged until it surfaces.
The AI tool suite
COMMANDPOST™
From compliance by policy to compliance by proof. A human-centered Control Room Assurance Platform for 49 CFR Part 192.631. It doesn't replace your control room; it proves it works, generating objective, auditable evidence of both compliance and effectiveness while leaving the operations you already trust untouched.
The industry challenge
Four problems every CRM program encounters.
Control Room Management programs face the same recurring gaps, each one quietly raising risk and audit exposure.
Blind spots in human factors
Limited visibility into how fatigue, workload, and communication are managed day to day, the very factors regulators scrutinize most.
Fragmented documentation
Evidence scattered across disconnected systems, slow to assemble and difficult to defend when consistency matters most.
Audit prep as a fire drill
A heavy manual burden every time evidence is requested, pulling skilled staff off operations to reconstruct a compliance story after the fact.
The COMMANDPOST approach
An assurance layer that wraps around the operations you trust.
COMMANDPOST establishes a Control Room Assurance model around your existing operations. It supports decisions, manages human factors continuously, captures decisions and outcomes as they happen, and feeds lessons back into improvement. It never automates or enforces operational decisions, so reliability and human judgment stay firmly in control.
Supports decision-making
Structures inputs and surfaces them to operators for approval, without ever making the call.
Manages human factors
Tracks fatigue, workload, and communication continuously instead of only at trigger points.
Captures evidence
Logs decisions and outcomes as they occur, in the official control room record.
Improves continuously
Feeds lessons learned back into training and program refinement over time.
The tool suite
Six tools. One assurance system.
Each tool is narrowly scoped, explainable, and subordinate to operator judgment. Together they turn everyday operations into defensible evidence.
interruption managementATLAS™
AI voice and text agents structure and relay administrative communications (clearances, facility access, check-ins) between field and control room, protecting operator focus and logging every interaction in the official record.
Continuous, non-recording fatigue evaluation using real-time analytics. When thresholds are reached, operators select approved countermeasures and VIGIL tracks their effectiveness, creating defensible mitigation evidence not available today.
A rule-aware scheduling and recovery tool that prioritizes compliance, qualifications, cost, and readiness. When requirements can't be met, it automatically documents justified deviations and archives them for audit.
Evaluates recorded operator calls and written logs against your CRM rubrics, scoring individual and group performance, surfacing systemic training gaps, and delivering scenario-based role-play that requires demonstrated proficiency.
& effectivenessLEDGER™
Aggregates archived data from every tool and produces push-button compliance and effectiveness reports (configurable to your formats) for rapid, confident responses to audits and inspections.
Uses AI to map regulatory requirements, utility standards, and procedures into one traceable structure, connecting regulatory intent to documented execution and surfacing gaps for audit-ready defensibility.
Four pillars, one loop
Built on Plan-Do-Check-Act.
Operators work as usual while AI observes, supports, and documents outcomes, generating compliance evidence directly from operations, and tightening the loop as real operating history accrues.
Plan
Operational focus & interruption management
Do
Human-led reliable operations
Check
Regulatory reporting & effectiveness
Act
Workforce readiness & performance training
What makes it different
Five principles.
Control rooms don't need cutting-edge AI. They need controlled AI: narrow, explainable, and human-led.
Human-centered by design
Operators and supervisors retain full decision authority at all times. The platform supports human judgment; it never automates or enforces operational decisions.
Continuous, not trigger-based
Fatigue, readiness, and performance are evaluated proactively and continuously, not only after an incident has already occurred.
Configurable, not rigid
The platform adapts to your utility's policies, SCADA environments, and staffing models instead of forcing one-size-fits-all processes onto the control room.
Audit-ready by design
Every action, decision, deviation, and outcome is archived as it happens, creating a single, definitive compliance record.
Effectiveness-focused
It supplies the evidence of effectiveness regulators increasingly expect but current tools do not provide: proof of what actually happened, not a description of policy.
The bottom line
Stop proving compliance on paper.
Start proving it with evidence.
Weeks→Minutes
Audit preparation: from weeks of manual reconstruction to a push-button report.
100%
Operator decision authority: nothing automated or enforced.
6 tools
Purpose-built tools operating as one connected assurance system.
Bring AI to your control room.
See how COMMANDPOST proves compliance and effectiveness in your control room.
Request a walkthrough